Privacy Policy

Last Updated: August 1, 2025

This Privacy Policy describes how Granarbol (“Granarbol,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit granarbolhome.com (the “Website”), purchase our products, use our services, or otherwise communicate or interact with us (collectively, the “Services”).

In this Privacy Policy, “you” and “your” refer to customers, Website visitors, and other individuals whose personal information we collect through the Services.

Please read this Privacy Policy carefully.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, business practices, technologies, or legal requirements.

When we make changes, we will publish the revised Privacy Policy on the Website and update the “Last Updated” date.

2. Personal Information We Collect

The personal information we collect depends on how you interact with our Website and Services.

Information You Provide to Us

We may collect information that you provide directly to us, including:

• Your name, email address, telephone number, billing address, and shipping address;
• Order details and payment confirmation;
• Account information, such as your username and password;
• Information included in customer service inquiries, product reviews, return requests, or other communications;
• Your marketing and communication preferences.

Payment information, such as credit card or debit card details, may be collected and processed directly by our payment service providers. We generally do not store complete payment card information.

Information Collected Automatically

When you use the Website, we may automatically collect information about your device and your interactions with the Services, including:

• Your IP address;
• Browser and device information;
• Network and operating system information;
• Pages and products viewed;
• Referring websites;
• Shopping cart activity;
• Dates and times of visits; and
• Other Website usage information.

We may collect this information through cookies, pixels, web beacons, and similar technologies.

Information From Third Parties

We may receive information from third-party service providers that help us operate our business, including:

• Shopify and other Website-hosting providers;
• Payment processors;
• Shipping and fulfillment providers;
• Analytics providers;
• Advertising platforms;
• Email marketing providers; and
• Customer support providers.

3. How We Use Your Personal Information

We may use your personal information to:

• Process payments and fulfill orders;
• Arrange shipping, delivery, returns, exchanges, and refunds;
• Create and manage customer accounts;
• Communicate with you about your orders, account, or customer service requests;
• Provide and improve our Website, products, and Services;
• Personalize your shopping experience;
• Send marketing and promotional communications where permitted;
• Measure the performance of our Website and advertising campaigns;
• Detect and prevent fraud, misuse, and security incidents;
• Comply with legal and regulatory obligations; and
• Protect our rights, customers, Website, and Services.

4. Cookies and Advertising Technologies

We use cookies and similar technologies to operate the Website, remember your preferences, maintain your shopping cart, analyze Website traffic, improve our Services, and support advertising and marketing activities.

We may also allow third-party analytics and advertising providers to use cookies, pixels, or similar technologies on our Website. These providers may collect information about your activity on our Website and other websites to measure advertising performance or show you advertisements that may be relevant to your interests.

Depending on your location, you may be able to accept, reject, or manage non-essential cookies through our Cookie Banner or your browser settings.

Disabling cookies may affect the operation of certain Website features.

5. Email Marketing

With your consent or where otherwise permitted by applicable law, we may use your contact information to send you newsletters, product updates, special offers, and other promotional communications.

You may unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in an email or by contacting us.

Even after you unsubscribe from promotional communications, we may continue to send you non-promotional messages relating to your orders, transactions, account, returns, refunds, warranties, or customer service requests.

6. How We Disclose Personal Information

We may disclose your personal information to third parties when reasonably necessary to provide the Services, including:

• Shopify and other Website service providers;
• Payment processors;
• Shipping, warehouse, and fulfillment providers;
• Analytics, advertising, and marketing providers;
• Email and customer communication providers;
• Customer service and technical support providers; and
• Professional advisers, regulators, government authorities, or law enforcement agencies when required by law.

We may also disclose personal information in connection with a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or similar business transaction.

We do not disclose personal information to third parties for purposes unrelated to operating, improving, marketing, or protecting our business unless you direct us to do so or the disclosure is permitted or required by law.

7. Third-Party Websites and Services

Our Website may contain links to websites, applications, or services operated by third parties.

We do not control and are not responsible for the privacy, security, or content of third-party websites or services. We encourage you to review their privacy policies before providing personal information.

8. Data Security and Retention

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary to provide the Services, process transactions, maintain business records, resolve disputes, prevent fraud, enforce our agreements, and comply with applicable legal obligations.

9. Your Privacy Rights

Depending on where you live, you may have the right to:

• Request access to personal information we hold about you;
• Request correction of inaccurate information;
• Request deletion of certain personal information;
• Request a copy of certain personal information;
• Object to or restrict certain uses of your information;
• Withdraw consent where processing is based on consent;
• Opt out of marketing communications; and
• Opt out of certain advertising or data-sharing activities where applicable.

These rights may be subject to legal limitations or exceptions.

To submit a privacy request, please contact us using the information below. We may need to verify your identity before completing your request.

10. Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from children under the minimum age required by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information.

11. International Data Transfers

Your personal information may be processed or stored outside the country or region where you live, including in locations where our service providers operate.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

12. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us at:

Granarbol Customer Support
Email: service@granarbolhome.co