RETURN & REFUND POLICY

At Granarbol, we want you to understand your options if a product does not meet your expectations. This policy explains how to request a return or refund for purchases made through granarbolhome.com.

1. 30-Day Return Window

Eligible products may be returned within 30 days after delivery.

To request a return, contact service@granarbolhome.com within the 30-day period and provide your order number and the reason for the return.

We will provide return instructions and, where applicable, information about the authorized return destination.

[VERIFY BEFORE PUBLISHING: Confirm that Granarbol can accept returns for 30 days after delivery and identify the return address and operational process.]

2. Return Eligibility

To help us process a return, please return the product with its original packaging, included accessories, manuals, and other supplied components where reasonably available.

Products should be returned in a condition consistent with the applicable return reason and any reasonable inspection needed to evaluate the product.

For ordinary change-of-mind returns, excessive use, missing components, or damage caused after delivery may affect eligibility or the amount of a refund to the extent permitted by law.

We will not use this policy to deny a remedy that is required for a defective, damaged, misrepresented, or incorrectly supplied product.

3. Used or Tested Products

Because Granarbol sells household steam-cleaning appliances, we recognize that a customer may need to inspect a product to determine whether it is suitable.

Please contact us before returning a product that has been filled with water, operated, or used for cleaning.

For change-of-mind returns, the product may need to be drained, cooled, cleaned, and securely packed in accordance with its instructions. Follow all applicable product safety requirements.

A product that has been used will be assessed according to its condition, the reason for the return, applicable warranty rights, and applicable law.

[VERIFY BEFORE PUBLISHING: Decide whether opened or lightly used products qualify for ordinary returns, and ensure the final policy is consistent with actual practice.]

4. Products That Cannot Be Returned

Unless required by applicable law or otherwise approved by us, certain items may not qualify for ordinary change-of-mind returns, including:

Products damaged through misuse or unauthorized modification.
Products missing essential components or accessories.
Items identified at the time of purchase as non-returnable, where that designation is lawful and clearly disclosed.

No exclusion in this section limits rights or remedies for defective, damaged, misrepresented, or incorrectly supplied products.

[VERIFY BEFORE PUBLISHING: Add any actual product-specific exclusions only after confirming they are necessary, lawful, and clearly disclosed before purchase.]

5. How to Request a Return

To start a return:

Email service@granarbolhome.com within 30 days after delivery.
Include your order number, the product name, and the reason for the return.
If the product is damaged, defective, or incorrect, describe the issue and include photographs if reasonably available.
Wait for our return instructions before shipping the item.
Pack the item securely and follow the instructions provided.

Do not send a return to an address that has not been confirmed by our customer-service team.

[VERIFY BEFORE PUBLISHING: Confirm that service@granarbolhome.com is monitored and that the team can provide return authorizations and accurate return instructions.]

6. Return Shipping Costs

For ordinary change-of-mind returns, the customer is responsible for return shipping costs only if this condition is disclosed before purchase and permitted by applicable law.

If an item is defective, damaged on arrival, incorrect, or otherwise eligible for a remedy for which we are responsible, we will provide an appropriate resolution in accordance with applicable law.

We will explain any return-shipping arrangements before you send the product back.

[REQUIRED VERIFICATION: Choose and implement one consistent policy: (A) customer pays return shipping for change-of-mind returns, or (B) Granarbol provides prepaid return shipping for eligible returns. Confirm how defective and incorrect items will be handled.]

7. Refund Eligibility and Processing

Once an authorized return is received, we will inspect the item where appropriate and notify you of the outcome.

If the return is approved, we will initiate the applicable refund to the original payment method unless another method is agreed upon or required by law.

Refunds may take additional time to appear in your account because banks, card issuers, and payment providers have their own processing timelines.

Any refund timing required by applicable law will take precedence over this general explanation.

8. Refund Amounts

For an approved ordinary return, the refund will generally cover the purchase price of the eligible returned product, subject to the conditions disclosed at purchase and applicable law.

The treatment of original shipping charges and any other charges will depend on the reason for the return, the terms disclosed at checkout, and applicable law.

If a product is defective, damaged, incorrect, or otherwise qualifies for a statutory remedy, we will not rely on ordinary change-of-mind rules to avoid a refund or other remedy required by law.

We will not deduct a restocking fee unless the fee is lawfully permitted and properly disclosed before purchase.

9. Damaged, Defective, or Incorrect Items

If your product arrives damaged, does not operate as described, or differs from the product you ordered, contact service@granarbolhome.com as soon as reasonably possible.

Please provide your order number, a description of the issue, and photographs or video if reasonably available and safe to obtain.

Do not continue using a steam cleaner that leaks, releases steam unexpectedly, has a damaged cord, or presents another safety concern.

We will review the issue and determine an appropriate remedy, which may include repair, replacement, refund, or another remedy required by applicable law or an applicable product warranty.

This policy does not require you to accept store credit instead of a refund where a refund is legally required.

10. Exchanges and Replacements

If you wish to exchange a product or receive a replacement, contact our customer-service team.

Exchanges and replacements are subject to product availability, the reason for the request, any applicable warranty, and applicable law.

We cannot guarantee that a specific product, model, color, or accessory will be available at the time of the request.

11. Cancellations Before Shipment

If you need to cancel an order, contact us as soon as possible at service@granarbolhome.com and include your order number.

We will attempt to stop processing or shipment where reasonably possible, but we cannot guarantee cancellation after fulfillment or dispatch has begun.

If an order is canceled and payment has been collected, we will process the applicable refund in accordance with the circumstances and applicable law.

12. Promotional and Discounted Orders

Products purchased through a promotion or discount are subject to this policy unless different return terms were clearly disclosed before purchase and are permitted by law.

A discount does not eliminate any applicable rights relating to defective, damaged, misrepresented, or incorrectly supplied goods.