Terms of service

Terms of Service

Last Updated: August 1, 2025

Overview

This website is operated by Granarbol. Throughout the Website, the terms “we,” “us,” and “our” refer to Granarbol.

Granarbol provides this Website, including all information, content, features, tools, products, and services available through it, subject to your acceptance of these Terms of Service and all other policies and notices referenced herein.

By visiting granarbolhome.com (the “Website”), purchasing a product from us, or otherwise using our services, you agree to be bound by these Terms of Service (“Terms”), together with any additional policies referenced in or linked to these Terms.

These Terms apply to all users of the Website, including visitors, customers, vendors, merchants, and individuals who submit content.

Please read these Terms carefully before accessing or using the Website. If you do not agree to these Terms, you may not access the Website or use our services.

Any new features, products, or tools added to the Website will also be subject to these Terms. We may update these Terms by publishing a revised version on the Website. Your continued use of the Website after any changes are published constitutes your acceptance of the revised Terms.

Our online store is hosted by Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services.

1. Online Store Terms

By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, or country of residence.

If you permit a minor dependent to use the Website, you are responsible for supervising their use.

You may not use our products, Website, or services for any illegal or unauthorized purpose. You must not violate any applicable laws, including copyright, intellectual property, consumer protection, privacy, or export-control laws.

You must not transmit viruses, malware, worms, or other destructive code.

A breach of these Terms may result in the immediate suspension or termination of your access to the Website and services.

2. General Conditions

We reserve the right to refuse service, cancel orders, or restrict access to the Website when reasonably necessary, subject to applicable law.

Information you submit through the Website, other than complete payment card information, may be transmitted across different networks and adapted to meet technical requirements. Payment information is encrypted during transmission by our payment service providers.

You may not reproduce, duplicate, copy, sell, resell, distribute, or exploit any part of the Website or services without our prior written permission.

Headings are included for convenience only and do not affect the interpretation of these Terms.

3. Website Information

We make reasonable efforts to ensure that information on the Website is accurate, complete, and current. However, we do not guarantee that all information will always be free from errors or omissions.

Information provided on the Website is for general informational purposes and should not be relied upon as the sole basis for making decisions where more complete or current information may be required.

The Website may contain historical information that is provided for reference only.

We may update or modify Website content at any time, but we are not obligated to update every item of information unless required by law.

4. Changes to Services and Prices

Product prices, descriptions, promotions, and availability may change without notice.

We reserve the right to modify, suspend, or discontinue any product, feature, or part of the services at any time, subject to applicable law.

We are not liable for changes in pricing, product availability, Website features, or service availability, except where liability cannot be excluded under applicable law.

5. Products and Services

Certain products or services may be available exclusively through the Website and may be offered in limited quantities.

Returns, exchanges, and refunds are subject to our Refund Policy, available on the Website.

We make reasonable efforts to display product images, dimensions, specifications, and colors accurately. However, the appearance of products may vary depending on your device, screen settings, lighting, and manufacturing variations.

We may limit the sale or delivery of products to certain individuals, regions, countries, or jurisdictions where reasonably necessary.

We may also limit the quantity of products purchased per customer, household, account, payment method, billing address, shipping address, or order.

Product descriptions, prices, and availability may be changed or discontinued without notice.

Unless expressly stated otherwise, we do not guarantee that a product will meet every individual preference, expectation, installation condition, or intended use.

You are responsible for reviewing product specifications, compatibility requirements, installation instructions, and maintenance information before purchasing or using a product.

6. Orders, Billing, and Account Information

We reserve the right to accept, reject, limit, or cancel an order, subject to applicable law.

We may limit or cancel orders that appear to have been placed by dealers, resellers, distributors, or for fraudulent or unauthorized purposes.

If we modify or cancel an order, we may attempt to notify you using the email address, telephone number, billing address, or other contact information provided with the order.

You agree to provide current, complete, and accurate account, billing, shipping, and purchase information.

You are responsible for promptly updating your contact and payment information so that we can process transactions and communicate with you.

An order confirmation does not necessarily mean that we have accepted your order. We may verify payment, inventory, shipping eligibility, and order information before accepting or fulfilling an order.

For additional information regarding returns and refunds, please review our Refund Policy.

7. Payment

Payments are processed through Shopify or other third-party payment providers made available on the Website.

By submitting payment information, you represent that you are authorized to use the selected payment method and authorize the applicable payment provider to charge the full order amount, including taxes, shipping fees, and other disclosed charges.

We do not generally store complete credit or debit card details. Payment providers process payment information under their own terms and privacy policies.

If a payment is declined, reversed, disputed, or suspected of fraud, we may suspend or cancel the associated order.

8. Shipping and Delivery

Shipping estimates are provided for general reference and are not guaranteed unless expressly stated otherwise.

Delivery times may be affected by carrier delays, customs inspections, weather, holidays, incorrect address information, regional restrictions, or other circumstances outside our reasonable control.

You are responsible for providing a complete and accurate delivery address.

Additional shipping, customs, import, tax, or handling charges may apply depending on the destination. Unless otherwise stated, customers are responsible for charges imposed by local authorities or carriers.

Risk of loss and title to products will pass in accordance with applicable law and the shipping terms presented at checkout.

9. Optional Third-Party Tools

We may provide access to tools, applications, or services operated by third parties.

We do not control all third-party tools and may provide access to them on an “as available” basis.

Your use of third-party tools is at your own discretion and may be subject to separate terms and privacy policies established by the relevant provider.

We may introduce new Website features, tools, or services in the future. These additions will also be subject to these Terms.

10. Third-Party Links and Services

The Website may contain links to third-party websites, applications, products, content, or services.

We do not control and are not responsible for the accuracy, security, content, availability, privacy practices, or business practices of third parties.

Your use of a third-party website or service is subject to that third party’s terms and policies.

Questions, complaints, or claims concerning a third-party product or service should be directed to the relevant third party.

11. User Comments, Reviews, and Submissions

If you submit reviews, photographs, feedback, ideas, suggestions, proposals, comments, or other materials to us, you grant Granarbol a non-exclusive, worldwide, royalty-free, transferable, and sublicensable license to use, reproduce, modify, publish, translate, distribute, and display that content for business, promotional, and operational purposes, subject to applicable law.

You represent that:

  • You own or have permission to submit the content;

  • The content is accurate and not misleading;

  • The content does not violate another person’s intellectual property, privacy, publicity, or other rights;

  • The content does not contain unlawful, abusive, defamatory, obscene, or harmful material; and

  • The content does not contain malware or destructive code.

We may monitor, edit, reject, or remove submitted content that violates these Terms or applicable law.

We are not responsible for content submitted by users or third parties.

12. Personal Information

Your submission and our processing of personal information are governed by our Privacy Policy, available on the Website.

By using the Website, you acknowledge that your personal information may be processed by Granarbol, Shopify, payment providers, shipping providers, analytics services, advertising platforms, email marketing providers, and other service providers as described in our Privacy Policy.

13. Errors and Omissions

The Website may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, shipping charges, delivery times, or availability.

We reserve the right to correct errors, update information, or cancel affected orders at any time, including after an order has been submitted, subject to applicable law.

If we cancel an order after payment has been received, we will issue an appropriate refund to the original payment method.

14. Prohibited Uses

You may not use the Website, its content, or our services:

  • For unlawful, fraudulent, or unauthorized purposes;

  • To violate applicable laws or regulations;

  • To infringe intellectual property, privacy, or other legal rights;

  • To submit false, deceptive, or misleading information;

  • To harass, threaten, abuse, defame, or discriminate against others;

  • To transmit malware, viruses, or harmful code;

  • To collect or track personal information without authorization;

  • To spam, phish, scrape, crawl, or interfere with the Website;

  • To bypass security, access controls, or technical restrictions;

  • To interfere with the operation of the Website or services; or

  • To use the Website in a way that could harm Granarbol, Shopify, our customers, or any third party.

We may suspend or terminate access for violations of this section.

15. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Website and services are provided on an “as is” and “as available” basis.

We do not guarantee that the Website will always be uninterrupted, timely, secure, accurate, or error-free.

We may temporarily suspend or restrict the Website or services for maintenance, security, technical, operational, or other reasons.

Any warranties relating to physical products are limited to the warranties expressly provided with the product or required by applicable law.

Nothing in these Terms excludes warranties, guarantees, or consumer rights that cannot legally be excluded.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Granarbol and its affiliates, officers, directors, employees, agents, contractors, suppliers, service providers, and licensors will not be liable for indirect, incidental, special, punitive, or consequential damages arising from:

  • Your use of or inability to use the Website or services;

  • Products purchased through the Website;

  • Loss of profits, revenue, savings, business opportunities, or data;

  • Errors or omissions in Website content; or

  • Unauthorized access to or alteration of information.

Where liability cannot be excluded, our liability will be limited to the maximum extent permitted by applicable law.

Nothing in these Terms limits liability for fraud, willful misconduct, death or personal injury caused by negligence, or any other liability that cannot legally be limited.

17. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Granarbol and its affiliates, officers, directors, employees, agents, contractors, licensors, service providers, suppliers, and representatives from third-party claims, losses, liabilities, damages, and reasonable legal fees arising from:

  • Your material breach of these Terms;

  • Your unlawful use of the Website or services;

  • Your violation of applicable law; or

  • Your infringement of another person’s rights.

18. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law.

The remaining provisions will continue in full force and effect.

19. Termination

These Terms remain effective until terminated by you or Granarbol.

You may terminate your use of the services by discontinuing your use of the Website and closing your account, where applicable.

We may suspend or terminate your access if we reasonably believe that you have violated these Terms, engaged in fraud, created security risks, or used the Website unlawfully.

Any obligations or liabilities that arose before termination will continue after termination where appropriate.

20. Entire Agreement

These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, and other policies published on the Website, constitute the entire agreement between you and Granarbol concerning your use of the Website and services.

Our failure to enforce a provision of these Terms does not waive our right to enforce that provision later.

Any ambiguity in these Terms will not automatically be interpreted against the party that drafted them.

21. Applicable Law

These Terms of Service shall be governed by the laws applicable to the transaction and the parties, without limiting any mandatory consumer protection rights available under applicable law.

22. Changes to These Terms

We may update, change, or replace these Terms from time to time by publishing a revised version on the Website.

The revised Terms will become effective on the date stated at the top of the page unless otherwise required by applicable law.

Your continued use of the Website after updated Terms take effect constitutes your acceptance of those changes.

23. Contact Information

Questions about these Terms of Service may be sent to:

Granarbol Customer Support
Email: service@granarbolhome.com
Website: www.granarbolhome.com