Refund policy
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
- Unused and Unopened: The product must be unused, unopened, and returned in its original packaging.
- Return Request Period: A return request must be submitted within 7 business days of receiving the product.
- Proof of Purchase: A copy of the original order confirmation or other valid proof of purchase is required.
Return Shipping Costs
- If the return is due to a product defect, shipping error, or other issue caused by us, we will cover the return shipping costs, provided that the return request is submitted within 7 business days of delivery.
- If the return request is submitted after the 7-business-day return period, the customer will be responsible for the return shipping costs, subject to our approval of the return.
- For returns due to personal reasons, such as changing your mind or ordering the wrong item, the customer is responsible for all return shipping costs.
2. Return Process
Step 1: Submit a Return Request
Please email your return request, order number, proof of purchase, and reason for return to our customer support team at:
Step 2: Review
We will review your request within 2 business days of receiving it. Please do not return any item before receiving return authorization and instructions from our customer support team.
Step 3: Return the Product
Once your return request has been approved, please follow the return instructions provided by our customer support team.
Step 4: Refund
After the returned product has been received and inspected, the approved refund will be issued to the original payment method within 5–7 business days.
Please note that the time required for the refund to appear in your account may vary depending on your bank or payment provider.
3. Refund Details
- Refunds will be issued to the original payment method used for the purchase.
- Original shipping charges, return shipping costs, transaction fees, and other applicable charges may be deducted from the refund amount unless the return is caused by a product defect, shipping error, or another issue for which we are responsible.
- Products that are used, opened, damaged, incomplete, or not returned in their original packaging may not be eligible for a full refund.
4. Contact Us
For questions or assistance regarding returns and refunds, please contact our customer support team at:
5. Policy Updates
We reserve the right to update or modify this Return and Refund Policy at any time. Any changes will take effect once the revised policy is published.
Please review this policy carefully before submitting a return request. Thank you for your understanding and cooperation.