SHIPPING POLICY

Thank you for shopping with Granarbol. This Shipping Policy explains how orders are processed and delivered when you purchase household cleaning products from granarbolhome.com.

1. Order Processing

Orders are processed after payment has been authorized or confirmed.

Order processing time is separate from carrier transit time unless an advertised delivery estimate expressly states otherwise.

Processing may take additional time during weekends, public holidays, promotional periods, periods of unusually high order volume, or when additional order verification is necessary.

[VERIFY BEFORE PUBLISHING: Insert the actual order-processing timeframe. Do not describe orders as shipping the same day or within a specific number of days unless operations can consistently support that statement.]

You will receive an order confirmation after submitting an order. A shipping confirmation and tracking details may be sent when the order has been dispatched and tracking information is available.

2. Shipping Destinations

We ship to eligible destinations displayed as available at checkout.

Shipping availability may depend on the delivery address, product, carrier restrictions, and fulfillment arrangements.

[VERIFY BEFORE PUBLISHING: Confirm whether Granarbol ships throughout the contiguous United States, to Alaska and Hawaii, to U.S. territories, or to any other destinations. List exclusions if applicable.]

If your address is not eligible for delivery, please contact us before placing an order.

3. Estimated Delivery Time

Our current planned shipping estimate for eligible U.S. orders is 3–7 business days, subject to the clarification below.

[REQUIRED VERIFICATION: Confirm what the 3–7 business days means before publication.]

If it means carrier transit time, replace the statement above with: “Estimated carrier transit time is 3–7 business days after dispatch. Order processing time is additional.”
If it means the complete period from order placement to delivery, use: “Estimated delivery is 3–7 business days from order placement for eligible orders, including order processing and transit, except where otherwise disclosed.”
If delivery timing varies materially by fulfillment location or destination, disclose the applicable estimates by destination or shipping method instead.

Business days generally exclude Saturdays, Sundays, and applicable public holidays. An estimate is not a guarantee of a specific delivery date unless expressly stated as such.

We will not publish a delivery estimate without a reasonable basis for expecting that orders can be shipped within the stated timeframe.

4. Shipping Costs

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

Any free-shipping offer will be subject to its stated eligibility conditions, such as minimum order value, eligible destinations, or qualifying products.

[VERIFY BEFORE PUBLISHING: Confirm whether standard shipping is free, paid, or conditional. Do not advertise a minimum purchase threshold unless it is actually configured and honored.]

5. Order Tracking

When tracking is available, we will provide tracking information by email or through another available order-status method.

Carrier tracking updates may take time to appear after dispatch. A tracking link may initially show that the carrier has not yet received or scanned the package.

Please allow a reasonable period for tracking information to update before reporting a missing shipment.

6. Delivery Delays

Delivery may be delayed by circumstances such as:

Carrier capacity or operational issues.
Severe weather or natural disasters.
Public holidays or peak shopping periods.
Incorrect or incomplete delivery information.
Customs or border procedures, if applicable.
Security inspections or other circumstances beyond our reasonable control.

If we cannot ship your order within the applicable promised timeframe, we will provide notice and the options required by applicable law. Depending on the circumstances, this may include requesting your consent to a delay or allowing you to cancel the unshipped order for a refund.

A carrier delay does not automatically eliminate any rights you may have under applicable law.

7. Incorrect Shipping Addresses

Please check your shipping address carefully before submitting an order.

If you notice an error, contact us as soon as possible at service@granarbolhome.com and include your order number.

We cannot guarantee that an address can be changed after the order has entered processing or been handed to a carrier.

If a package is returned because the address is incomplete or incorrect, we will contact you where reasonably possible to discuss available options. Any additional shipping charges will be handled in accordance with applicable law and the circumstances of the order.

8. Lost, Missing, or Marked-Delivered Packages

If your package has not arrived within the estimated delivery window, please contact us at service@granarbolhome.com with your order number and tracking details, if available.

If tracking shows “delivered” but you have not received the package, we recommend checking the delivery location, mailbox, building reception, household members, and carrier delivery notes, where applicable.

Please also contact us so we can review the issue and determine the appropriate next steps.

We will assess missing-shipment reports on a case-by-case basis. We will not treat carrier tracking as conclusive where applicable law requires further action or a different remedy.

9. Damaged or Incorrect Items

If an item arrives damaged, defective, or different from what you ordered, contact service@granarbolhome.com promptly.

Please include:

Your order number.
A description of the issue.
Photographs of the product, packaging, and shipping label, if reasonably available.

Please retain the item and packaging while we review the issue, unless doing so would create a safety risk.

We will review the claim and explain the available remedy, which may include a replacement, return, refund, or other remedy required by applicable law.

You do not waive statutory rights by contacting us through this process.