TERMS OF SERVICE

1. Overview

Welcome to Granarbol. These Terms of Service (“Terms”) govern your access to and use of granarbolhome.com (the “Website”) and your purchase of products offered through the Website.

In these Terms, “Granarbol,” “we,” “us,” and “our” refer to the business operating this Website. The legal identity of the operating business must be confirmed and identified in the appropriate business disclosures before publication.

Our online store is hosted on Shopify, which provides the e-commerce platform that enables us to offer our products and services.

By visiting our Website, placing an order, or otherwise using our services, you agree to these Terms and our applicable policies, including our Privacy Policy, Shipping Policy, and Return & Refund Policy. If you do not agree, please do not use the Website.

2. Eligibility and Acceptable Use

You must be legally capable of entering into a binding agreement under applicable law to make purchases through our Website.

You agree not to use our Website:

For any unlawful or fraudulent purpose.
To violate applicable laws or regulations.
To infringe our intellectual property rights or the rights of others.
To upload or transmit malicious code or interfere with Website security.
To submit false, misleading, or unauthorized order or account information.
To interfere with the operation of our Website or another person's use of it.

We reserve the right to take reasonable steps to protect our Website, customers, and business from fraud, abuse, or unlawful activity, subject to applicable law.

3. Products and Product Information

Granarbol offers household cleaning products, including steam-cleaning appliances and related accessories, as described on the relevant product pages.

We make reasonable efforts to display accurate product descriptions, images, specifications, prices, and availability. However, colors and visual details may vary depending on your screen, lighting, photography, or product updates.

Product specifications, included accessories, compatible surfaces, operating instructions, and safety requirements may vary by model. Please review the information provided for the specific product before purchasing or using it.

We do not guarantee that every product will be suitable for every surface, material, cleaning task, or household application.

We may correct errors, update product information, or discontinue products when appropriate. Changes will not eliminate rights you already have under applicable law.

4. Prices, Promotions, and Taxes

Prices and promotions are displayed on the Website and may change without notice, except where applicable law requires otherwise.

The price applicable to your order is the price displayed at checkout, subject to correction of genuine pricing errors and applicable law.

Shipping charges, taxes, and other disclosed fees, if applicable, will be presented at checkout or otherwise disclosed as required by law.

Promotional codes and discounts may be subject to specific eligibility requirements, expiration dates, product exclusions, or other disclosed conditions. Unless expressly stated, promotions may not be combined.

If a material pricing error affects an order, we may contact you to explain the error and discuss appropriate options. We will not disregard applicable consumer rights or use this provision to avoid honoring legally binding commitments.

5. Orders and Acceptance

Placing an order constitutes an offer to purchase the selected products under these Terms.

An order confirmation email acknowledges receipt of your order and does not necessarily mean that the order has been finally accepted or shipped.

We reserve the right to decline, limit, or cancel an order where reasonably necessary, including in cases of suspected fraud, unauthorized transactions, product unavailability, material pricing errors, or shipping restrictions.

If we cancel an order after payment has been collected, we will arrange an appropriate refund to the original payment method, subject to applicable law and payment-processing procedures.

If only part of an order is affected, we may contact you regarding the available options.

Please ensure that your shipping address, email address, and other order details are accurate. Contact us promptly if you discover an error. We cannot guarantee that an order can be changed after processing or shipment has begun.

6. Payments

Payments are processed through the payment methods made available at checkout.

You authorize the applicable payment provider to charge the payment method you select for the order total, including disclosed shipping charges and applicable taxes.

You must be authorized to use the payment method submitted with your order.

We do not intend to collect or store complete payment-card details directly through ordinary Website forms when payment processing is handled by the applicable payment provider. The processing of payment information is also subject to the provider's terms and privacy practices.

7. Shipping and Delivery

Shipping estimates, processing times, destinations, charges, and other delivery conditions are described in our Shipping Policy and, where applicable, at checkout.

Any stated delivery estimate is subject to the conditions disclosed in that policy and applicable law.

If we cannot ship an order within the promised timeframe, we will provide any notice and options required by applicable law, which may include obtaining your consent to a delay or offering cancellation and a refund.

Once an order has shipped, tracking information may be provided when available. Carrier tracking information is an estimate and may not always reflect the package's exact location in real time.

8. Returns, Refunds, and Exchanges

Our Return & Refund Policy describes the conditions and procedures for eligible returns and refunds.

Please review that policy before submitting a return request.

Nothing in these Terms limits any non-waivable rights or remedies you may have under applicable law, including rights relating to defective, misrepresented, or improperly delivered products.

9. Product Safety and Proper Use

Granarbol steam-cleaning appliances may generate high-temperature steam and hot water. Improper use may result in burns, scalding, electric shock, fire, or property damage.

Before using a product, read and follow its instruction manual, product labels, warnings, and maintenance instructions.

Do not direct steam toward people, animals, electrical equipment, or surfaces that may be damaged by heat or moisture. Turn off and unplug the appliance and allow it to cool and depressurize as directed before refilling, cleaning, or changing attachments.

Use only the substances, accessories, electrical supply, and operating methods approved for the specific model.

These safety reminders supplement, rather than replace, the instructions and warnings supplied with the product.

10. Intellectual Property

Unless otherwise stated, the Website and its content, including text, graphics, photographs, videos, logos, product descriptions, and other materials, are owned by or licensed to the relevant rights holder.

You may access and use Website content for personal, non-commercial shopping purposes.

Without prior written permission from the relevant rights holder, you may not reproduce, distribute, modify, publicly display, commercially exploit, or create derivative works from protected Website content, except as permitted by law.

Nothing in these Terms transfers ownership of any intellectual property to you.

11. User Submissions and Reviews

If you submit a review, comment, photograph, suggestion, or other content to us, you represent that you have the necessary rights to submit it and that it does not unlawfully infringe another person's rights.

You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and distribute your submission in connection with operating, improving, or promoting our products and services, to the extent permitted by applicable law.

We will not knowingly present paid, incentivized, or otherwise materially connected endorsements in a manner that violates applicable disclosure requirements.

We may moderate or remove content that we reasonably believe violates the law, these Terms, or the rights of others.

12. Third-Party Services and Links

Our Website may use or link to third-party services, including Shopify, payment processors, shipping carriers, analytics providers, advertising platforms, and social media services.

Third-party services may be governed by separate terms and privacy policies. We do not control every aspect of those services.

This section does not exclude responsibility that applicable law assigns to us for our own conduct or for services for which we are legally responsible.

13. Disclaimer of Warranties

To the extent permitted by applicable law, the Website and its non-product informational content are provided on an “as available” and “as is” basis.

We do not guarantee uninterrupted Website availability, error-free operation, or compatibility with every device or browser.

This provision does not exclude or modify any product warranty, express representation, statutory warranty, or consumer right that cannot lawfully be excluded or limited. Any product-specific warranty will be governed by the applicable warranty documentation and mandatory law.

14. Limitation of Liability

To the extent permitted by applicable law, we will not be liable for indirect, incidental, special, exemplary, or consequential damages arising from the use of the Website or a delay or interruption in Website availability.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable liability for fraud, willful misconduct, personal injury, product liability, or other non-waivable obligations.

Any limitation relating to a product or purchase must be interpreted consistently with applicable consumer protection and product liability laws.

15. Indemnification

To the extent permitted by law, you agree not to misuse the Website or infringe the rights of others through your conduct.

Where applicable law permits, you may be responsible for losses directly resulting from your unlawful conduct or material violation of these Terms. Nothing in this section requires you to indemnify us for our own unlawful conduct or waives non-waivable consumer rights.

16. Governing Law and Disputes

These Terms are subject to applicable federal and state laws of the United States.

[VERIFY BEFORE PUBLISHING: Identify the operating business's state of formation or other legally appropriate governing-law provision. Do not select a state solely for convenience without legal review.]

Nothing in this section deprives a consumer of mandatory rights, protections, or remedies available under the law applicable to that consumer.

Any dispute-resolution, arbitration, or class-action waiver provision must be separately and carefully reviewed before use. No such waiver is created by these Terms.

17. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, products, Website, or legal requirements.

The revised version will be posted on this page with an updated revision date. Changes will apply as permitted by law and will not retroactively remove rights that have already accrued.